Data Deletion Instructions

InsightMate is provided by SEOONTOP Company Limited. Customers can request deletion of their InsightMate account data, project data, connected data source credentials and synchronized reporting data. This page is also the public data deletion instruction URL for Meta App Review and other third-party platform reviews.

1. Email us at huy.lu@seoon.top.
2. Use the subject line: InsightMate Data Deletion Request.
3. Include your business name, InsightMate account email and the project/workspace you want deleted.
4. If the request is about a connected Meta, Google or other third-party account, include the connected account name or ID when available.

• User profile and account records associated with the request.
• Project data and connected data source configurations.
• Encrypted API keys, access tokens, refresh tokens and OAuth credentials used for connected data sources.
• Synchronized analytics data stored for the requested project, including BigQuery tables where applicable.
• Operational metadata such as sync status, connection metadata and data source configuration records.

For Meta-connected data sources, deletion includes Meta access tokens stored by InsightMate and synchronized Meta advertising data such as ad account metadata, campaigns, ad sets, ads, creatives, spend, impressions, clicks, conversions and related performance metrics for the customer-authorized project.

After deletion, InsightMate will no longer use the removed Meta credentials or synchronize new Meta advertising data for that project unless the customer reconnects the data source.

For Google-connected data sources, deletion includes stored Google OAuth tokens and synchronized data from Google Ads, Google Business Profile, Google Analytics 4 or Google Sheets for the requested project.

• We will confirm receipt by email and may verify account or project ownership before deleting data.
• We usually complete deletion within 30 days after verification.
• Limited billing, security, audit or legal records may be retained when required by law or necessary to protect the service.
• Backup copies may remain for a limited retention period before automatic expiry.

Customers may also revoke InsightMate access directly from Meta Business settings, Facebook Business Integrations, Google Account permissions or the relevant third-party provider settings. Revoking platform access stops future synchronization, but customers should still contact us if they want already synchronized InsightMate project data deleted.

For privacy questions or deletion requests, email huy.lu@seoon.top. Please also review our Privacy Policy and Terms of Service.